Quality Objectives


QUALITAS REGISTER OF SHIPPING (QRS) have established quality objectives to comply with a high level of service standards provided to its customers, and to support its quality policy. These objectives demonstrate commitment of top management to satisfy the customer’s requirements as well as the search of continuous improvement:

  • Process the certificates that apply to the Panama Maritime Authority in a period not exceeding 60 days after the file is completed.
  • Issue certificates of the Recognized Organization within 60 days after completing the technical reviews.
  • Send the processed product to the customer within a period of 15 business days.
  • Review and approve plans within a period of no more than 30 days after receiving the request with all the required documents.
  • Authorize cases in a time not exceeding 10 days after receiving the request and the required documentation.
  • Maintain an operational risk management system with a maximum percentage of 10% of personal safety and environmental protection incidents with respect to the inspections carried out.
  • Analyze the non-conformities found in the management system to determine the corrective and preventive actions corresponding to safety and environmental protection.
  • Document 100% of the claims of vessels related to QRS that have to do with personnel and environmental contamination that are reported and take actions according to the Maritime Administration.

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